Shipping & Returns Policy
All deliveries must be signed for upon arrival. If you are not available to receive the delivery, Australia Post will leave your parcel at the closest Australia Post Office. Unfortunately we do not offer an "Authority to Leave" option.
Shipping is charged at a flat rate of $9 (AUD) and all orders over $200 (AUD) receive complimentary shipping.
Most of customers receive their parcels within 7 business days, however please allow 4 weeks for delivery. If your delivery is urgently required, please e-mail us at: firstname.lastname@example.org
Shipping is charged at a flat rate of $30 (AUD).
We ship to Austria, Canada, Italy, United Kingdom and United state. If you leave elsewhere please e-mail us at: email@example.com to check posibility of shipping.
Most of customers receive their parcels within 14 business days, however please allow 6 weeks for delivery. If your delivery is urgently required, please e-mail us at: firstname.lastname@example.org, we may arrange express delivery. Additional shipping cost may apply.
At JAVAD, we pride ourselves on the excellent quality of our luxurious wearable. However, we understand that there may be times where you will need to return an item purchased from us online. This return policy applies to all purchases made online through the ‘JAVAD eBoutique’ (located at: www.javad.com.au).
All correspondence relating to items purchased must be directed to JAVAD eBoutique. Items purchased from a JAVAD stockist, must be returned to the stockist from where they were purchased and are not managed by JAVAD eBoutique.
If you decide to return your purchase, please e-mail us at: email@example.com
Please note that JAVAD eBoutique purchases must be returned within 7 days of the purchase having been received. Items must be returned via insured registered post, with a tracking number provided to us via e-mail, at the customer's expense.
Full-priced items purchased from the JAVAD eBoutique may be returned and then your choice of a refund or JAVAD eBoutique credit will be issued, provided that the conditions in this Policy are satisfied.
‘Sale’ or ‘markdown’ items purchased from the JAVAD eBoutique may only be exchanged, provided that the item(s) meet the conditions for full-priced item returns.
The conditions of JAVAD eBoutique providing a refund or credit are that the proof of purchase is provided to JAVAD's satisfaction, in the form of the JAVAD transactional receipt or invoice; and the items are in their original condition, meaning that:
all tags are still intact;
the items are in their original packaging; and
the items have not been worn, altered, damaged or washed